FAQ

We have already set up everything, so when you receive it, all you have to do is turn it on and you're ready to go.
No special settings are required.

Once payment is complete, you can start using the service as soon as we have confirmed your payment.

Data that has expired cannot be used. Please purchase new data and use it again.

Up to 16 devices can be connected.
However, in order to maintain stable communication quality, we recommend using less than 10 devices.

We are sorry, but our device is a device exclusively for SkyLink Global charging. Therefore, you cannot use other companies' charges. Please note that you cannot use it even if it is the same model.

Yes, you can use it.
All our data is VPN compatible.

Yes. You can charge your card domestically and internationally 24 hours a day, 365 days a year through the official charge site.

However, if you use up all your data, you will no longer be able to use the network, so please be sure to check your remaining data while using the service.

If the device does not start when you press the power button, the battery may not be fully charged.
Connect the AC adapter and cable and leave it for a few hours.
Then, press and hold the power button for 30 seconds or more to force a restart.

If the LED does not light up when charging and the device is not charging, try replacing the cable with one that can charge the device.
If the power supply still does not start, please contact customer support.

Our BLADE 4G+ is equipped with a cloud SIM, so it always automatically receives optimal signals and data from the cloud server.
Therefore, when switching over to the optimal signal, the light may flash red for 10 to 30 seconds.

You may have used up all the data you purchased or charged. Please check the data usage status listed on page 2 of your device.

If the signal is weak : Check the network status of your current location and make sure you are in a country/region that supports SkyLink Global. Check to see if you are in an enclosed indoor space. Moving your device closer to a window or outdoors may improve the signal.
- Compare with your smartphone's signal, if your smartphone's signal is good, reset the device and try again.

If your internet speed is slow , check the number of connected devices. If many devices are connected, the speed may decrease.
- Check whether it is a peak time.
- Check the temperature of the BLADE device.
- Speed limits are automatically applied when the device overheats, so cooling the device may improve the situation.
- Check that there are no obstacles. If there are obstacles that block radio waves, such as concrete walls, communication may become unstable.